1.) Can PEER-Systems be used as a stand-alone patient experience system without participating in medical travel?
AlthoughPEER-Systems is the first patient experience system to allow for an ROI by way of IHQData and the increase of medical travelers, a medical facility can simply install the system to monitor the quality of non-clinical services like courtesy and respect, environment, etc.
2.) What if our medical facility is part of a group healthcare system, can we benchmark and collaborate?
PEER-Systems uses a tier-system approach to display feedback results. For example, if there are 10 hospitals in a group, each hospital will have a Local Dashboard that displays feedback results. A 2nd tier dashboard or “Group Dashboard” will display results for all 10 hospitals and create a composite rating for the hospital group’s healthcare quality. The Group Dashboard can be accessed by healthcare executives overseeing quality throughout all hospitals in the healthcare network.
With PEER-Systems hospital groups can take patient experience feedback results, including patient expectations, and collaborate to focus on providing a fundamentally better patient experience. Perhaps one facility in a group has had great success in providing a high-level of satisfaction for patients with disabilities, while another facility is reporting poor results in this area. By using the same metric across-the-board, and mutual surveys, PEER allows facilities to compare data results and share improvement processes and strategies to elevate care for all.
3.) What is the cost of PEER-Systems?
PEER-Systems is currently only available to select hospitals chosen for the PEER/IHQData Medical Travel 2017 Pilot. Please contact info@PEER-Systems.com for more information.
4.) Does PEER-Systems identify patients?
Non-anonymous surveys create questionable data results. Patients must have 100% certainty they are free to give their opinion without consequences.
5.) Does PEER-Systems use market sampling?
PEER-Systems uses an algorithm to determine the proper sampling size in relation to each service department’s patient volume.
6.) Are tablets the only way to capture feedback?
Each patient is given a PEER-Code to access the surveys. When patients are surveyed at the point-of-care, the memory of the experience is fresh in mind, therefore the data results are more accurate. Additionally, participation rates are higher. However, if the patient chooses to participate later, they can access the surveys online using their anonymous PEER-Code.
7.) Who has access to the Local Dashboard?
Permissions can be granted to the administrative or executive staff responsible for overseeing quality, as well as physicians and nurses. This is left to the discretion of the medical facility.
8.) Are ratings automatically sent to IHQData.com?
Healthcare facilities can control which ratings to send to IHQData.com. For example, if ratings are low in Oncology, the hospital can focus on quality in that Service Department to raise the rating. Another scenario might be the hospital is receiving too many medical travelers and wait lines are becoming too long for citizens. There again, the hospital can withhold ratings and pause participation in IHQData.com.
9.) Is IHQData accessible to the public?
TPAs and Self-Insured Businesses will have access to IHQData.com via secured log-in.
10.) Will IHQData be accessible to insurance companies and Self-Insured companies in other countries?
Not at this time. The PEER/IHQData Medical Travel 2017 Pilot, is currently focused on expanding medical travel to US patients.
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