Long Version PEER Logogray
Web snippet Image 23 splash5

Patient

Experience

Expectation

Rating

TM

EMAIL at Symbol

PEER-SYSTEMS BENEFIT TO GROUP

HEALTHCARE SYSTEMS

 

With PEER-Systems group healthcare systems can take feedback results, including patient expectations, and collaborate to focus on providing fundamentally better patient experiences.  Perhaps one facility in an ecosystem has had great success in providing a high-level of satisfaction for patients with disabilities, while another facility is reporting poor results in this area.  By using the same metric across-the-board and mutual surveys, PEER allows facilities to compare data results and share improvement processes and strategies to elevate care for all.

 

  • Patient experience ratings in private healthcare sectors are traditionally used to drive profits by competing for patients.  PEER-Systems was developed with the opposite intention – to use ratings to inspire innovation within already established healthcare ecosystems - where a win for one is a win for all.

 

  • Another factor in the traditional model are paper-driven subjective feedback surveys distributed after patient discharge.  PEER-Systems captures feedback at the point-of-care, using mobile technology and analytical evaluation methods, that provide more accurate feedback.

STAFF RATINGS

 

PEER-Systems has been designed to incorporate staff identifiers for doctors and nurses into the PEER surveys, to evaluate and track performance. Using the  dashboards and reporting features, healthcare leaders  can view the experience ratings and patient comments for the doctors and nurses within their facility.  This creates a in-depth perspective of the overall care being provided to patients.  

Image 19

EXCELLENCE IN

PATIENT SATISFACTION

YOU CAN GET THERE FROM

 

THE POWER OF PEER-Systems

 

  • POINT OF CARE EVALUATIONS

  • MOBILE TECHNOLOGY

  • REAL-TIME DATA RESULTS

  • BENCHMARKING

  • GOAL SETTING

  • TASK MANAGEMENT

  • INTERACTIVE ANALYTICS

  • MANAGMENT TOOLS & STAFF ASSESSMENT

  • DATA VISUALIZATION

  • STAFF IDENTIFIERS

  • LOCAL & NATIONAL / GROUP DASHBOARDS

OCTO3 lIGHTBLUE OCTO BABYBLUEOCTO BLUEOCTO OCTO3 OCTO2 lIGHTBLUE OCTO BABYBLUEOCTO BLUEOCTO OCTO2

URGENT

CARE

IN-HOME

CARE

ACCIDENT

&

EMERGENCY

 

AMBULANCE

NURSING

HOMES

CLINICS

PEER  FLEXIBILITY

OCTO3

DENTISTRY

BLUEOCTO

TREATMENT

CENTERS

OCTO2 BLUEOCTO

REHAB

HOSPITALS

OPTOMETRY

BIRTHING

CENTERS

DIALYSIS

CENTERS

GENERAL

PRACTICE

The PEER-Systems distribution model uses mobile tablets with the PEER-Systems application.  Evaluation surveys are administered at the point-of-care while the experience is still fresh.  Asking a patient days or weeks later about the quality of care they received, subjects the results to the limitations of one’s memory.  

 

Another benefit to the immediate capturing of patient feedback is the ability for the healthcare facility to receive instant feedback results.  This allows the facility to understand and monitor the temperature of the facility at all times.

DISTRIBUTION  METHOD

TABLETS                      PERSONAL COMPUTER                 SMARTPHONE

Customization399

In addition to the standard evaluations, the surveys can be customized to address local needs. For example, if you would like to know what your patients think of the new valet parking or shuttle service, a customized survey can be created to capture feedback.

 

Evaluations can be customized to apply staff names, time/date stamps, floor, department and services to each evaluation survey administered.  This meta-data helps classify and recognize the specific information associated with the patient experience— further defining and pinpointing the areas of deficiency within a healthcare facility.

CUSTOM  EVALUATIONS

UNLIMITED

          ANALYTICAL

                   EVALUATIONS!

 

EASE OF USE & BENCHMARKING

 

With PEER-Systems, patients will interact with mobile tablets to complete quick, simplistic, yet clearly defined evaluation surveys.  Healthcare leaders will have access to the PEER dashboard, showcasing the results of surveys administered throughout the facility.  Additionally, PEER-Systems is designed to not only benchmark departments within facilities, but also between hospitals and geographical areas.  It is therefore possible for a group healthcare systems to be completely transparent to citizens.

"One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency."

 

~ Arnold H. Glasgow

PEER-Systems™ is the first advanced patient experience application designed to assist international  healthcare facilities in using the patients' voice to monitor service quality and attract medical travelers from around the world.  

PEER Vector Logo light blue and green no TM France-icon Saudi-Arabia-icon Spain-icon Italy-icon Sweden-icon Portugal-icon United-States-icon Brazil-icon United-Arab-Emirates-icon United-Kingdom-icon Canada-icon Chile-icon Costa-Rica-icon Finland-icon China-icon Bulgaria-icon Thailand-icon South-Korea-icon Ukraine-icon Taiwan-icon

Choose Your Language!

Jordan-icon

P

E

E

R

The First International

Patient Experience System

Improving Care       Increasing Medical Travel

Greece-icon

What is PEER-Systems?

PEER-Systems is a patient experience workflow system used by healthcare facilities to capture the patients voice about their healthcare experience. Feedback is input by way of tablets and is monitored using a series of web-based dashboards. The feedback results are based on a rating scale of 1.0 - 4.0 and survey questions are designed around the following categories:

 

  •  Medical Staff (nurse/doctor/administrative)

  • Environment

  • Service Department (Oncology, Urology, etc)

  • Medical Travel Services (If applicable)

 

The PEER-Systems web-based application utilizes LitCentral’s patented scoring system in its evaluation surveys to instantly obtain patient feedback, quantify the results and identify areas within the healthcare organization that are in need of improvement.  The results, when acted upon, will greatly increase overall patient satisfaction and improve hospital performance.  

 

When patients use PEER-Systems to comment on their recent healthcare experience, objective numeric data is obtained to create a PEER Rating.  The survey evaluations also allow the patient to provide keywords, not only to comment on their recent visit, but to convey their expectations on what they believe would equate to an optimal hospital stay or healthcare experience.   Keywords allow the patient voice to be captured beyond what can be collected via standard evaluation questions, and promotes patients as partners.  Patients and healthcare professionals can now work together as a team to steadily evaluate, fine-tune and improve the patient experience.

 

 

 

 

Although the PEER-Systems ratings are used by healthcare leaders and decision-makers to monitor and maintain quality within their healthcare facility, the ratings data can also be shared outside the facility by way of IHQData.com.  

 

IHQData (International Healthcare Quality Data) is a web portal designed specifically for Third Party Administrators (TPAs) who assist Self-Insured employers with the administration of their employee benefit plan. TPAs can offer alternative solutions to their clients, by using IHQData to gain insight into the quality of international medical facilities and costs of treatments abroad.  

 

Together, PEER-Systems and IHQData provide the missing links to improving healthcare and advancing medical travel. With the patient voice at the helm, patients will have a clear understanding of the quality of care received by those who have "gone before them".  And, coupled with PEER-Systems, IHQData will be a valuable asset for TPAs searching for the best and most cost-effective healthcare solutions for their clients.

Hospital Staff Viewing PEER

Medical staff monitors feedback, discover deficiencies and maintain quality.

Atthepointofcare

Capture patient feedback at the poin-of-care using PEER advanced survey techniques.

Medical facility sends patient experience ratings and procedure costs to IHQData.com

STEP

1

STEP

2

STEP

3

PEER Survey on Ipad with Hand stock-photo-successful-diverse-business-group-duri

TPAs and Self-Insured businesses access IHQData to create Medical Travel Packages to present to employees.

STEP

4

5 Steps to Medical Travel Success

airplane

Medical facilities using PEER-Systems receive new patients!

STEP

5

angled dashboard

PEER-Systems & IHQData

Flaticon_319 Flaticon_36223 Flaticon_488

The First International

Patient Experience System

Improving Care       Increasing Medical Travel

&

Copyright LitCentral, Inc. 2017          Patents    US ,7,865,510       US 8,019,755

Logo-LitCentral-White

A Product of...