PEER-SYSTEMS BENEFIT TO GROUP
With PEER-Systems group healthcare systems can take feedback results, including patient expectations, and collaborate to focus on providing fundamentally better patient experiences. Perhaps one facility in an ecosystem has had great success in providing a high-level of satisfaction for patients with disabilities, while another facility is reporting poor results in this area. By using the same metric across-the-board and mutual surveys, PEER allows facilities to compare data results and share improvement processes and strategies to elevate care for all.
Patient experience ratings in private healthcare sectors are traditionally used to drive profits by competing for patients. PEER-Systems was developed with the opposite intention – to use ratings to inspire innovation within already established healthcare ecosystems - where a win for one is a win for all.
Another factor in the traditional model are paper-driven subjective feedback surveys distributed after patient discharge. PEER-Systems captures feedback at the point-of-care, using mobile technology and analytical evaluation methods, that provide more accurate feedback.
PEER-Systems has been designed to incorporate staff identifiers for doctors and nurses into the PEER surveys, to evaluate and track performance. Using the dashboards and reporting features, healthcare leaders can view the experience ratings and patient comments for the doctors and nurses within their facility. This creates a in-depth perspective of the overall care being provided to patients.
THE POWER OF PEER-Systems™
POINT OF CARE EVALUATIONS
REAL-TIME DATA RESULTS
MANAGMENT TOOLS & STAFF ASSESSMENT
LOCAL & NATIONAL / GROUP DASHBOARDS
The PEER-Systems distribution model uses mobile tablets with the PEER-Systems application. Evaluation surveys are administered at the point-of-care while the experience is still fresh. Asking a patient days or weeks later about the quality of care they received, subjects the results to the limitations of one’s memory.
Another benefit to the immediate capturing of patient feedback is the ability for the healthcare facility to receive instant feedback results. This allows the facility to understand and monitor the temperature of the facility at all times.
In addition to the standard evaluations, the surveys can be customized to address local needs. For example, if you would like to know what your patients think of the new valet parking or shuttle service, a customized survey can be created to capture feedback.
Evaluations can be customized to apply staff names, time/date stamps, floor, department and services to each evaluation survey administered. This meta-data helps classify and recognize the specific information associated with the patient experience— further defining and pinpointing the areas of deficiency within a healthcare facility.
EASE OF USE & BENCHMARKING
With PEER-Systems, patients will interact with mobile tablets to complete quick, simplistic, yet clearly defined evaluation surveys. Healthcare leaders will have access to the PEER dashboard, showcasing the results of surveys administered throughout the facility. Additionally, PEER-Systems is designed to not only benchmark departments within facilities, but also between hospitals and geographical areas. It is therefore possible for a group healthcare systems to be completely transparent to citizens.
PEER-Systems™ is the first advanced patient experience application designed to assist international healthcare facilities in using the patients' voice to monitor service quality and attract medical travelers from around the world.
PEER-Systems is a patient experience workflow system used by healthcare facilities to capture the patients voice about their healthcare experience. Feedback is input by way of tablets and is monitored using a series of web-based dashboards. The feedback results are based on a rating scale of 1.0 - 4.0 and survey questions are designed around the following categories:
Medical Staff (nurse/doctor/administrative)
Service Department (Oncology, Urology, etc)
Medical Travel Services (If applicable)
The PEER-Systems web-based application utilizes LitCentral’s patented scoring system in its evaluation surveys to instantly obtain patient feedback, quantify the results and identify areas within the healthcare organization that are in need of improvement. The results, when acted upon, will greatly increase overall patient satisfaction and improve hospital performance.
When patients use PEER-Systems to comment on their recent healthcare experience, objective numeric data is obtained to create a PEER Rating. The survey evaluations also allow the patient to provide keywords, not only to comment on their recent visit, but to convey their expectations on what they believe would equate to an optimal hospital stay or healthcare experience. Keywords allow the patient voice to be captured beyond what can be collected via standard evaluation questions, and promotes patients as partners. Patients and healthcare professionals can now work together as a team to steadily evaluate, fine-tune and improve the patient experience.
Although the PEER-Systems ratings are used by healthcare leaders and decision-makers to monitor and maintain quality within their healthcare facility, the ratings data can also be shared outside the facility by way of IHQData.com.
IHQData (International Healthcare Quality Data) is a web portal designed specifically for Third Party Administrators (TPAs) who assist Self-Insured employers with the administration of their employee benefit plan. TPAs can offer alternative solutions to their clients, by using IHQData to gain insight into the quality of international medical facilities and costs of treatments abroad.
Together, PEER-Systems and IHQData provide the missing links to improving healthcare and advancing medical travel. With the patient voice at the helm, patients will have a clear understanding of the quality of care received by those who have "gone before them". And, coupled with PEER-Systems, IHQData will be a valuable asset for TPAs searching for the best and most cost-effective healthcare solutions for their clients.
Copyright LitCentral, Inc. 2017 Patents US ,7,865,510 US 8,019,755